Dispatcher/Customer Service Representative

POSTED: February 14, 2024
BUSINESS: American Bulldog Towing LLC
POSITION TYPE: Full-time
START DATE: Immediate Availability

Job description:

Do you enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting? Having a job that is exciting and allows you to help others is important to you? At American Bulldog Towing, you will find that you can have a fulfilling career and will be joining a company that truly cares about their customers and employees. Continue reading to see what our Dispatcher opportunities are all about!

A DAY-IN-THE-LIFE OF A DISPATCHER

As a Dispatcher, you will dispatch calls for emergency roadside assistance to our customers via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to responding personnel to determine customer location.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and reports / document service issues
• Close service requests using company electronic dispatching system
• Accept payment from customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees:

In addition to a weekly paycheck, American Bulldog Towing offers excellent and comprehensive benefits packages:

• Hourly rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $250 Quarterly Perfect Attendance bonus ($1,000 annually)
• Paid training
• Paid parental leave
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Discounts, perks, rewards and much more

THINK YOU HAVE WHAT IT TAKES?

Then lets talk. Looking to fill a Monday thru Friday position, room for growth inside the company to a Administrative Assistant or Office Manager role in the future. Intereseted candidates can email a resume to Dispatch@AmericanBulldogTowing.com or contact (574) 444-2767.